Catharina R

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Verified Reviewer

Refund

Regarding my order #5967 of today of an Amofit S+ it was NOT my intention to make a contribution by paying $42 USD for indiegogo tip. Please refund those $42 to the account my payment was made from. Sincearly Catharina Rosenberg
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Preferred solution: Full refund

User's recommendation: I have resieved the refund som my problem is solved.

Paul F Jrs

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Verified Reviewer

Payment made; no delivery in 6 weeks; no explanation by company

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Indiegogo - Payment made; no delivery in 6 weeks; no explanation by company

In mid-December 2023 i paid for what i believed was a superior "graphene power bank" phone charger from a company called INDIEGOGO advertising on Facebook. $249 down the drain since item never delivered.

Indiegogo referred to my payment as a "contribution" and to its separate shipper as a "campaign manager." I reported the transaction to my bank which then initiated a chargeback. INDIEGOGO then sent an email to me stating that my "contribution" was "on hold" UNLESS my bank cancelled the chargeback.

INDIEGOGO has a phone number that does not allow speaking to a human being. DO NOT DEAL WITH THIS FOREIGN COMPANY!

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Loss:
$249
Pros:
  • Seemingly superior product offered
Cons:
  • Nonshipment no communication poor business practices

Preferred solution: Full refund

User's recommendation: Do not use INDIEGOGO for purchases!

Paul F Ixn

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Verified Reviewer

Cancel perk and get refund

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Indiegogo - Cancel perk and get refund
Your telephone number does not refer me to a human being. Your website is a chore to navigate. Your evasive practice of referring to your products as "perks" and your use of "campaign managers" to handle alleged shipping of your products and your reference to my purchase as a "contribution" chills me to the bone about your credibility. On december 18th you charged my credit card ending in 9144 for $249. I WANT A COMPLETE REFUND. I reported my purchase as a fraud and my bank issued a chargeback. Please restore the money i paid.
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Loss:
$249
Pros:
  • Great looking product
Cons:
  • Company refers to purchase as a perk
  • Cannot reach company by phone
  • No shipping even after five weeks

Preferred solution: Full refund

User's recommendation: Do not deal with this shady company! Forewarned is forearmed.

Resolved
Gary S Fxx

Resolved: Unresponsive complaint

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Updated by user Mar 14, 2024

Company fixed the issue and I have been provided with apology.

Original review Feb 28, 2024
Stay clear horrible customer service, haven't received the Scubic litter boxes I ordered I spent over $800. And all I received were several very bad videos
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Loss:
$800
Cons:
  • Poor communication

Preferred solution: Full refund

User's recommendation: Stay clear

Paul F Jrs

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Verified Reviewer
| map-marker Cortlandt Manor, New York

Cancel oerk and get refund

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This company advertising on Facebook, called INDIEGOGO, is not to be trusted. They took my money, right away, for a product never shipped over 2 months. They refer to my purchase as a "contribution," and their separate shipper as a "campaign manager." I believe that the company is based in China. They offer a phone number that does not create the option of speaking to a human being. My repeated attempts for a refund are met with a requirement that i DROP the chargeback i initiated with my bank. INDIEGOGO is robbing people and i cannot get my $249 back.
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User's recommendation: Avoid INDIEGOGO and be suspect of merchants advertising on Facebook.

1 comment
Paul F Jrs

Indiegogo is a company that falsely takes your money.

Khalfani A

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Verified Reviewer

My account was hacked and now I can not log into it

I contracted the services of a freelancer on the Fiverr platform to help me lauch a Crowdfunding Campaign. Unfortunately, he was a scam artist, so I lost the money I paid . In addition to that , he changed my login info , and now I cannot get into my account. Please help !
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Loss:
$1000

Preferred solution: Have my account reset , so that I can log into it .

Anonymous
map-marker Kenn, England

Lost a full cost or ordere PC

Indiegogo - Lost a full cost or ordere PC
In Nov 1st I ordered the Zulu PC through this website and I am waiting to receive the delivery. I have been told that in the first week of Dec, the PC will delivered but No PC delivered. But now even can't get a reply to an email I sent to the Zulu company. All together they stopped replying to emails.
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User's recommendation: Refrain any business dealing with this company

Gina R Lpg

Its just a scam.

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I did get my refund, but I recieved an email from them today 2/6/24 that I was refunded too much. I was refunded 267 dollars which should have been part of the 431. I have shot off 3 emails with screenshots of what I paid $29, $267, and $431 and screenshots of those transactions. I'm quite upset. I do not owe anything and I have the receipts and lack of goods to prove it.
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Preferred solution: Apology

User's recommendation: Stay away any perks is a 50/50 gamble and you only have 90 days to dispute with your financial institution

Anonymous
map-marker Montreal, Quebec

Indiegogo is a.sacm

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Indiegogo is a scam. It does zero verification on the campaign organizers and take no responsibility for stolen money. Burning money would be of more valuable and at least you should get some heat. This is a scam.
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Anonymous
map-marker Montreal, Quebec

Indiegogo is a scam avoid it.

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Indiegogo is a scam conduit. Company designed for the sole purpose of allowing people to steal your money. They take no responsibility and do no verification. Perfect for people to scam you.
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Anonymous
map-marker Chicago, Illinois

Did not receive my livall product

I have not received my livall electric bike booster and extra battery. I'm starting to think this is a scam. The notifications are sporadic and the delayed shipment has been a disappointment. I don't know the order number because it's been so long but you could look it up under my email address. Thanks
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osvaldo j Mfe

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Verified Reviewer

The campaign has already ended and I still have not received my product

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The campaign has already ended and I still have not received my product 1 x Vezo 360 AI + please call (212)470-****
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Loss:
$269

Preferred solution: Full refund

User's recommendation: that responds at least to the emails

Francois D Par

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Verified Reviewer

MANY PROBLEMS from a Campain, and NO ANSWER from Indiegogo Team

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MANY PROBLEMS from a Campain, and NO ANSWER from Indiegogo Team
More than 15 mails have been sent for problem with a campainer. The compainer take our money, sell the product of tier website, but didnt give the product to the backers. I and other send mail to have help and complain, but when we talk about this, our message are just "solved" without any answer or comunication. So "NO", they didnt answer me
View full review
Loss:
$238
Pros:
  • Regroup many campaign
  • Website seem clean
Cons:
  • No dialogue between the campainer and indiegogo team
  • No customer service
  • No verification

Preferred solution: Full refund

User's recommendation: Dont go on this website, go on Kickstarter or GameFound

Anonymous
map-marker Sacramento, California

My campaign still not activated ?

Can you pleaae activate my indiegogo ? I don't understand what is the wait ? I was aiming to launch this month ago. Please advice Thank you
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April E Oaz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Trying to update my email, but keeps running me around in circle

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Indiegogo - Trying to update my email, but keeps running me around in circle
Indiegogo - Trying to update my email, but keeps running me around in circle - Image 2
Indiegogo - Trying to update my email, but keeps running me around in circle - Image 3

Can not axcess my email. New email.

And have not received my Perks package from the Terrifier 2 campaign. PLEASE HELP!!!

This is my very first time back in 2019, to do one thing with the indiegogo campaign. So been several years through covid, and since then I cannot reach my original email. And I cannot remember my passcode and to reset it it keeps sending to that old original email which I cannot access.

Would be helpful if they would touch base with my phone number at least as an option for resetting or verifying that it is me there is no way to get into my account at all customer service does not help. $308 down the drain and I'm pissed. It is 2022 in the film is actually at the theaters right now as much as I supported the film, I'm getting nowhere I even in person talk to the director at a convention.

Said if my address is the same then I should receive it I've been living at the same place here for 13 years and have not received this package at all. Very very disappointed

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Preferred solution: Deliver product or service ordered

LOUIS L Ckw

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Verified Reviewer

Missing product

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Hard to reach you and no tracking number for what I purchased is this a scam is this a scam is this a scam
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Cons:
  • Hard to contact

Preferred solution: Deliver product or service ordered

About

Summary

Indiegogo, Inc. is a privately held company which offers crowdfunding solutions. It was founded by Danae Ringelmann, Slava Rubin, and Eric Schell in 2008. The headquarters is based in San Francisco, California, United States. Indiegogo offers crowdfunding platform to allow people to solicit funds for start-up business and charity. It is available in English, German, Spanish, and French. To start a campaign, registration is needed. Indiegogo has an Indiegogo Life service for people to raise money for medical expenses, emergencies, and different life events. The company charges a 5% fee on contributions. It provides fixed and flexible crowdfunding options. Indiegogo accepts all major credit cards and international deposits.

Indiegogo reviews and complaints

Indiegogo is ranked 602 out of 3887 in Financial Services category

Area Served

USA, Asia, Worldwide

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