Anonymous
map-marker Chilpancingo, Guerrero

Contribution 18284

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I made the contribution 18284 (leaf mask) since April 2020 and until now I havent received my products ; I have sent several emails and never answer me; until now I havent had any news of indiegogo; I feel cheated because no one answer me; I paid a lot of money an never received my products
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User's recommendation: Never make a contribution

Anonymous

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Verified Buyer
| map-marker Saint-Ouen, Ile-De-France

Refund

Indiegogo - Refund
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contribution id# 3206 hello!!! i was order 25 february 2020 . nearly 9 months passsssss; will not received my order ???? or please REFUND my money please
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Regina Yfq
map-marker Sicklerville, New Jersey

To stop a order/obtain a refund

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I placed an order for an item that was supposed to be delivered in Aug 2020. It was continually pushed back until December 2020 when orders were to be shipped. I never received my purchase, and now I'm fighting to get my refund. I'm being told that the refund was issued however, my bank has no record of a refund that needed to be posted to my account. The fact that you can't get a representative on the phone to expedite issues such as this is beyond frustrating.
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User's recommendation: No Live Customer Representatives

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MrSteel

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Verified Reviewer

When do I get my refund money

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Indiegogo - When do I get my refund money
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I am a long time member and love your services, but I had a bad experience when I was informed the product I purchased is no longer manufactured. I requested a refund and indiegogo investigations agreed to refund me but the campaign principal wanted to negotiate by force that I get the lower specifications unit and insisted on charging me additional fees. I declined the offer but to date I don't get acknowledged by the campaign representative that I am to be refunded and insisted on the error that I am not to be refunded. So I keep on getting a request to make payments for the additional charges for the lower specifications unit and after 4 weeks they completely stopped replying to my emails. I called the international phone number only to find it is disconnected. I asked indiegogo to give me contact details and I got the same email address that I have but not the phone number. The email address I got from indiegogo is the same one I used and I don't get a response. Since I can not contact the administrator or my emails are ignored. I need to know if I am getting my money $2636.00. Please tell me if I am getting my money or not. I have been marked as refunded November 17, 2019 to date March 14, 2020, I got nothing and I now need to get the authority involved. Should I wait or go ahead in process involving indiegogo and united city bike also known as United Concepts AG
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Loss:
$2636
Pros:
  • Fantastic platform to supporting new products
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: Don’t get involved with indiegogo till I get my money back

Anonymous
map-marker Central, Central And Western District

Goods I purchased is not working

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My complaint was referred to the campaign operator who has now contacted me.It is still being considered. No solution has been proposed yet.
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Loss:
$200
Pros:
  • Innovative products
Cons:
  • Customer support

Preferred solution: I need technical solution to my purchase product

Sunil S Oie

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Unreachable

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Indiegogo - Unreachable
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How are you a platform for entrepreneurs and consumers when your number is not reachable? I have raised my complaint on the Indiegogo website almost 5 days ago and nobody has responded or called back. Could someone investigate Indiegogo
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Loss:
$300

Preferred solution: Let the company propose a solution

Kai K

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Verified Reviewer

Been Scammed

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Updated by user Jan 16, 2021

IGG, as always, still Zero *** given! Do not Crowdfund with IGG they only want your money and once they habe they don‘t care!

Original review Dec 17, 2020
Doesn't give a *** once they have your money. In my personal experience you have a 80% Chance of getting scammed if you crowdfund using them!
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Loss:
$330
Cons:
  • Zero customer service
  • Poor resposibility

Preferred solution: Full refund

User's recommendation: Stay save of any Crowdfund via IGG!

Jacquelyn C Ahi

Never received my merchandise

DoThis is a scam. I never received my mask and now they are selling the mask on other platforms. DO NOT BUY! I spent over $250 in July 2019 and still have not received ANYTHING! Just a bunch of lies about almost ready to ship.
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Loss:
$279
Cons:
  • Scam

User's recommendation: This is a scam with no customer service

James G Ucp

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Verified Reviewer

No real response from Indiegogo

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I did hear from Leo with Indiegogo about my concern. He did not help. I don't think he understood exactly what I was trying to tell him, or maybe he just doesn't care. I changed my email address after I launched my campaign. When I was asked to verify that address, I never received an email from Indiegogo in order to do so. Therefore, I have not been able to log in to that account since. I have written numerous emails to the company and yet this issue has not been resolved. Leo stated that he can only discuss this issue with the administrator. I am the administrator as I stated to him. No one else has access to this account but me, and now I am locked out. I gave him my phone number with the hope he would call me so we could figure this out. I don't know what will happen in three days when the campaign is over since I cannot access the account.
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Pros:
  • New and unusual products
Cons:
  • Not reliable at all

Preferred solution: Have someone call me so we can get this resolved.

User's recommendation: Use another funding platform that will communicate with their client.

HERBERT D Kds

Understanding payment

Is showing 2 different amounts I don't know which one to pay
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Preferred solution: Is showing 2 different prices for me to pay to get in on the kickstarter Which one do I pay

Emmanuel Q

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Verified Reviewer
| map-marker Port Matilda, Pennsylvania

About my order

I paid for my Go kart pro and I got a massage that Im not guaranteed to receive my order and Im trying to find out why?and when will I get my order?
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Crissy Nyg

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Verified Reviewer

Never delivered

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My family and I paid several hundred dollars for reusable face masks online through a website called Indiedogo, I am sure this site is entirely a scam. This site fraudulently sold me face masks but never delivered. I have been waiting since the beginning of summer. I am not alone there are thousands of people who have been cheated this way. DO NOT BUY ANYTHING AT THIS SITE !!!, you will be sadly disappointed.
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Loss:
$600
Cons:
  • Never received product

Preferred solution: Full refund

Anonymous
map-marker Huntington Beach, California

No communication from the company if problems

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Nothing happened because the company never got back to me the missing babymaker bike touring package I ordered and paid for but never received it. I sent many emails and no response from the company regarding my request for the touring package not sent to me at 9822 Constitution drive Huntington Beach,Ca. 92646 still waiting for the touring package to be sent to me. Charley E Carroll at charley.carroll@***.com
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User's recommendation: Don't do any business with this company, they're no good

MrSteel

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Refund my money

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Indiegogo - Refund my money
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To date, I haven't got my refund. It has been over 5 months and am still waiting for a refund for a product that is not made.how can you trust that platform?
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Loss:
$2636
Pros:
  • Fantastic platform to supporting new products
Cons:
  • Dishonesty
  • No responsibility
  • Customer service

Preferred solution: Full refund

User's recommendation: Customers need to trust the product is not just a scam and are able to get a full refund.

Charley C Jfn

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Verified Reviewer

Pissed off customer

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Nobody contacted me at all I don't like this company because they don't care about their customers. I made several requests to add the touring package to my order and I have not heard anything from the company regarding my request, they don't care or too busy with work and other things to care about you and what you are requesting. I don't like this company at all, Charley E Carroll
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Preferred solution: Deliver product or service ordered